Alviora provides web hosting services to people all over the world. We have a responsibility to protect each and every client and provide them with the best service possible. The following guidelines are designed to ensure that our services remain of the highest quality. Please read them carefully before ordering and/or using Alviora’s services.
Alviora – ACCEPTABLE USE POLICY, SERVICE LEVEL AGREEMENT, AND TERMS
SERVING
HIPAA Disclaimer
Use of the services of Alviora, 628 Cleveland St Suite 22 Clearwater FL 33755 [hereinafter referred to as “Alviora “] constitutes agreement to these terms. You can also view our privacy policy here.
1. Account Setup / Email on file
Alviora will set up your account once we have received payment and we and/or our payment partner have reviewed your order for fraud or suspected abuse. It is your responsibility to provide us with an email address that is not @ the domain you registered with. In the event of an abuse issue or we need to contact you, the primary email address on file will be used for this purpose. It is your responsibility to ensure that the email address on file is current or up to date at all times. If you have a domain name registered with Alviora, it is your responsibility to ensure that the contact information for your domain account and your actual domain name is correct and up to date. Alviora is not responsible for expired registrations due to expired contact information being associated with the domain. If you need to verify or change this information, you must contact our sales team via email. Providing false contact information of any kind may result in the termination of your account. In the case of dedicated server purchases or high-risk transactions, you will be required to provide government-issued identification and possibly a scan of the credit card used for the purchase. Failure to meet these requirements may result in the order being deemed fraudulent and declined.
• Ownership
The credit card holder or owner of the PayPal email address used for payment on the account is designated as the authorized owner of the account.
• Outgoing Domain Transfer Terms and Conditions
a) Definitions
Outgoing Transfer: The process of moving a domain from our platform to another registrar.
b) Transfer Terms
Renewal Requirement: Domains must be renewed for one year on our platform before transferring out.
Payment: Customers must complete the renewal payment at the applicable rates.
c) Transfer Process
EPP Code: Provided after renewal and payment are confirmed.
Domain Status: Ensure that the domain is not locked which may prevent transfer.
d) Customer Obligations
Ensure contact information is accurate and active.
Follow the procedures set by our platform.
e) Other Provisions
These terms and conditions are subject to change at our discretion.
• Dedicated IP Address Allocation
Any dedicated IP order other than those provided in the hosting package may be subject to IP Justification. Justification practices are subject to change to remain in line with American Registry for Internet Numbers (ARIN) policies. We reserve the right to reject any dedicated IP request based on inadequate justification or current IP usage.
• Third Party Providers
All transactions with third party providers are between the individual visitor and the provider only. Alviora is not your agent, representative, trustee, or agent-in-charge or third-party provider in any transaction. Some products provided by Alviora are provided under license with vendors, and your use of such third-party products will be governed by the applicable license agreement, if any, with such third party. All third-party discounts, promotions, and special offers may be subject to additional restrictions and limitations by the third-party provider. All transactions with third-party providers are subject to the terms and conditions that the provider agrees to with you to provide the goods or services. You should confirm the terms of purchase and/or use of any goods or services with the specific provider with whom you transact. We make no representations or warranties regarding, and assume no responsibility for, the quality, availability, or timeliness of any goods or services provided by third-party providers. You conduct all transactions with these providers at your own risk. We do not warrant the accuracy or completeness of any information regarding third-party providers.
2. Content
All services provided by Alviora may only be used for lawful purposes. The laws of the states of Indonesia, Florida, Oregon, California, Nevada, Iowa, North Carolina, and the United States apply. Customer agrees to indemnify and hold Alviora harmless from any claims arising from the use of our services. Use of our services to infringe any copyright or trademark is prohibited. This includes but is not limited to unauthorized copying of music, books, photographs, or other copyrighted works. Offering to sell counterfeit merchandise from a trademark holder will result in immediate termination of your account. Any account found to be infringing the copyright of another individual or company will be immediately removed, or access to such material disabled. Any account found to be infringing copyright law repeatedly will be suspended and/or terminated from our hosting. If you believe that your copyright or trademark is being infringed, please send an email to [email protected] with the necessary information. If the request is related to a licensing issue, we may require further documentation. Use of shared accounts as storage/backup devices is not permitted, with the exception of one cPanel backup from the same account. Do not take backups from your backups.
Examples of unacceptable material on all servers include:
* Topsites
* IRC Scripts/Bots
* Proxy/Anonymizer Scripts
* Pirated Software/Warez
* Image Hosting Scripts (similar to Photobucket or Tinypic)
* AutoSurf/PTC/PTS/PPC Sites
* IP Scanners
* Bruteforce Programs/Scripts/Applications
* Mail Bombers/Spam Scripts
* Banner Ad Services (rotating commercial banner ads)
* Dump/Mirror File Scripts (similar to rapidshare)
* Commercial Audio Streaming (more than one or two streams)
* Escrow/Bank Notes
* High Yield Interest Programs (HYIP) or Related Sites
* Investment Sites (FOREX, E-Gold Exchanges, Second Life/Linden Exchange, Ponzi, MLM/Pyramid Schemes)
* Sale of controlled substances without proper prior authorization
* Prime Bank Programs
* Lottery/Gambling Sites
* MUD/RPG/PBBG
* Hacker focused sites/archives/programs
* Sites promoting illegal activity
* Forums and/or websites distributing or linking to warez/pirated/illegal content
* Bank Bonds/Bank Bond Trading Programs
* Scam Sites (Including, but not limited to sites listed on aa419.org & escrow-fraud.com)
* Push button mail scripts
* Live Sporting Events Broadcasts or Streams (UFC, NASCAR, FIFA, NFL, MLB, NBA, WWE, WWF, etc.)
* Tell a Friend Scripts
* Anonymous or Bulk SMS Gateways
* Bitcoin Miners
* Payday Loan Sites (including any sites related to Payday loans, Payday loan affiliate programs, etc.)
Examples of unacceptable material on all VPS and Dedicated/Co-located servers include:
* Abusive IRCDs (irc servers)
* IRC Scripts/Bots
* Software/Warez Pirated
* IP Scanners
* Bruteforce Programs/Scripts/Apps
* Mail Bombers/Spam scripts
* Escrow
* High Yield Interest Programs (HYIP) or Related Sites
* Investment Sites (FOREX, E-Gold Exchanges, Second Life/Linden Exchanges, Ponzi, MLM/Pyramid Schemes)
* Sale of controlled substances without proper prior authorization
* Prime Bank Programs
* Lottery/Gambling Sites
* Hacker-focused sites/archives/programs
* Sites promoting illegal activity
* Forums and/or websites distributing or linking to warez/pirated/illegal content
* Bank Bonds/Bank Bond Trading Programs
* Scam Sites (Including, but not limited to sites listed on aa419.org & escrow-fraud.com)
* Mailer Pros
* Live Sporting Events Broadcasts or Streams (UFC, NASCAR, FIFA, NFL, MLB, NBA, WWE, WWF, etc.)
Alviora Services, including all equipment, networks, and related network devices are provided for authorized customer use only. Alviora systems may be monitored for all lawful purposes, including to ensure that such use is authorized, for system management, to facilitate protection against unauthorized access, and to verify security procedures, survivability, and operational security. During monitoring, information may be inspected, recorded, copied, and used for authorized purposes. Use of Alviora systems constitutes consent to monitoring for these purposes. Any account found to be connected to a third party network or system without the third party's permission will be suspended. Access to networks or systems outside your direct control must be with the express written consent of the third party. Alviora may, in its sole discretion, request and require documentation to prove that access to a third party network or system is authorized. We reserve the right to refuse service to anyone. Any material that, in our sole judgment, is obscene, threatening, illegal, or violates our terms of service in any way may be removed from our servers (or disabled), with or without notice. English: Failure to respond to an email from our abuse department within 24 hours may result in suspension or termination of your service. All abuse issues should be addressed via troubleticket/email and will receive a response within 48 hours. Sites hosted on Alviora services are governed by US law only. Given this fact, and in accordance with Section 230(c) of the Communications Decency Act, we do not remove allegedly defamatory material from domains hosted on our service. The only exception to this rule is if the material has been found to be defamatory by a court of law, as evidenced by a court order. Alviora is not in a position to investigate and validate or disprove individual defamation claims, which is why we rely on the legal system and the courts to determine whether or not the material is in fact defamatory. In any case where a court order indicates that the material is defamatory, libelous, or libelous; we will disable access to the material. Likewise, in any case where a US Court has issued an injunction against specific content or material; we will comply and remove or disable access to the material in question. The language of Section 230(c) of the Communications Decency Act essentially states that Internet service providers like Alviora and many other Alviora webhosting services and brands are republishers and not publishers of the content. Our services only provide a platform and hosting space to host content, and any content creation or publishing on our services is the sole responsibility of the third party user who creates or publishes such content. Therefore, Alviora cannot be held responsible for any allegations of defamation, offensive or harassing content published on sites hosted under Alviora web hosting services. If in doubt about the acceptability of your site or services, please contact us at [email protected] and we will be happy to assist you. Any action that may be harmful to minors is strictly prohibited, including but not limited to child pornography or content deemed to be child pornography (Lolita): Any site found to be hosting child pornography or linking to child pornography will be suspended immediately without notice. Resellers: we will suspend the site in question and will notify you so that you can terminate your account. We will monitor your further activity; more than one violation of this type may result in immediate termination of your account. Direct customers: Your service will be terminated with or without notice. Violations will be reported to the appropriate law enforcement agencies. It is your responsibility to ensure that scripts/programs installed under your account are secure and that directory permissions are set correctly, regardless of the installation method. If possible, set permissions on most directories to 755 or as restrictive as possible. Users are ultimately responsible for all actions taken under their accounts. This includes compromising credentials such as usernames and passwords. You are required to use a secure password. If a weak password is used, your account may be suspended until you agree to use a more secure password. Audits may be conducted to prevent the use of weak passwords. If an audit is conducted, and your password is found to be weak, we will notify you and give you time to change/update your password.
HIPAA Disclaimer: We do not comply with HIPPA.
Users are solely responsible for compliance with any federal or state laws governing the privacy and security of personal data, including medical or other sensitive data. Users acknowledge that the Services may not be appropriate for the storage or control of access to sensitive data, such as information about children or medical or health information. Alviora does not control or monitor the information or data you store on, or transmit through, our Services. We specifically disclaim any representation or warranty that the Services, as offered, comply with the federal Health Insurance Portability and Accountability Act (HIPPA). Customers who require secure storage of protected health information under HIPAA are expressly prohibited from using the Services for such purposes. Storing and allowing access to protected health information, as defined in HIPAA, constitutes a material breach of these Terms of Service and is grounds for immediate account termination. We do not enter into any Business Associate Agreements and you agree that Alviora is not your Business Associate or subcontractor or agent under HIPAA. If you have questions about the security of your data, you may contact us through our website at alviora.id.
3. Zero Tolerance Spam Policy
We take a zero tolerance stance towards sending unsolicited email, bulk email, and spam. "Safe lists", purchased lists, and the sale of lists will be treated as spam. Any user who sends spam will have their account terminated with or without notice. Please read https://alviora.id/terms.html for our general email policy as well as our specific server email policy. Sites advertised via SPAM (Spamvertised) may not be hosted on our servers. This includes, but is not limited to SPAM sent via fax, telephone, postal mail, email, instant messaging, or usenet/newsgroups. No organization or entity registered with ROKSO may be hosted on our servers. Any account that results in our IP space being blacklisted will be immediately suspended and/or terminated. Alviora reserves the right to require changes to or disable any website, account, database, or other component that does not comply with the stated policies, or to make such modifications in an emergency at its sole discretion. Alviora reserves the right to charge a cleanup fee or costs incurred for blacklist removal to the account holder used to send unsolicited emails. These cleanup fees are at the sole discretion of Alviora.
60-Day Penalty Policy for Domain Violations
a) Penalty Violations
• Use of the domain for illegal activities.
• Copyright or trademark infringement.
• Distribution of malware or other malicious activities.
b) Penalty Terms
• Suspension: The domain will be suspended for 60 days.
• Access Restriction: During this period, access to the domain service will be restricted.
• Reinstatement: After 60 days, the domain can be reinstated if the violation has been corrected.
c) Objection Submission Procedure
• Customers can submit objections via email to [email protected]
• Each submission will be processed within 10 business days.
d) Customer Responsibilities
• Ensure that domain activities are in accordance with the law and our policies.
• Promptly address violations to prevent continued suspension.
• Payment Information
You agree to make appropriate payment for services received from Alviora, in advance of the period such services are rendered. Subject to all applicable laws, rules, and regulations, all payments will be applied to the oldest invoice on your billing account. You agree that until and unless you notify Alviora of your desire to cancel any or all services received, such services will be billed on a recurring basis. Cancellations must be made in writing via a ticket created from https://alviora.id. Once we receive your cancellation and have confirmed all necessary information with you via email, we will notify you in writing (usually email) that your account has been cancelled. Your cancellation confirmation will contain a ticket/tracking number in the subject line for your reference, and for verification purposes. You will soon receive an automated “Your request has been received…” email with a tracking number. An employee will confirm your request (and process your cancellation) shortly thereafter. If you do not hear back from us, or do not receive an automated confirmation email within a few minutes of submitting your cancellation, please contact us by phone immediately. We require that cancellations of services be made via email from the account owner in order to (a) confirm your identity, (b) confirm in writing that you are ready to delete all files/emails, and (c) document the request. This process reduces the possibility of errors, fraudulent/malicious requests, and ensures that you are aware that your files, emails, and account may be deleted immediately after your cancellation request is processed. As an Alviora client, you are responsible for ensuring that your payment information is up to date, and that all invoices are paid on time. You agree that until and unless you notify Alviora of your desire to cancel any or all services received (in the appropriate manner set forth in the appropriate section of the Terms of Service), such services will be billed on a recurring basis, unless otherwise stated in writing by Alviora. Alviora reserves the right to charge your credit card or billing information on file with us. Alviora provides a 10-day grace period from the time an invoice is created to the time it is due to be paid. Any invoices that remain unpaid for 10 days will be subject to a 10% late fee and/or account suspension until the account balance is paid in full. The 10% late fee is applied in addition to whatever Alviora owes for services rendered. Access to the account will not be restored until payment is received.
It is the customer’s responsibility to notify our Billing department via a support ticket created from https://alviora.id after paying for the domain. Domain renewal notices and invoices are provided as a reminder and Alviora cannot be held responsible for any failure to renew a domain or failure to notify the customer of a domain renewal. Furthermore, domain renewals are billed and renewed 30 days prior to the renewal date. It is the customer’s responsibility to notify our Billing department via a support ticket created from https://alviora.id for any cancellation of a domain registration. No refunds can be given, once a domain is renewed. All domain registrations, and renewals are final. Invoices that have been paid more than once with multiple Paypal Subscriptions can only be added as credit to the account and cannot be refunded through Paypal. If you need assistance with this provision, please visit https://alviora.id to create a support ticket to our Billing department. Alviora reserves the right to change the monthly payment amount and other fees at any time.
• Recurring Credit Card Billing
If you choose to use our automatic recurring credit card billing, we will attempt to charge your credit card on file four (4) days in advance to ensure uninterrupted service. If we are unable to charge your credit card, you will receive an email notification and a second attempt will be made on the due date. If at any time you wish to turn off automatic billing, simply delete your credit card on file from the client portal at https://alviora.id
4. Backup and Data Loss
Use of this service is at your own risk. Our backup service runs once every two months. Our most recent backup overwrites all previous backups, and only one week of backups are retained. This service is provided solely as a safeguard against hardware failure. Our backups should not be used as the sole means of backing up your data. Alviora is not responsible for any files and/or data contained in your account. You agree to take full responsibility for any files and data transferred and to maintain all appropriate backups of files and data stored on Alviora servers. Managed dedicated server clients are encouraged to arrange a backup solution with us.
5. Cancellations and Refunds
Alviora reserves the right to cancel, suspend, or restrict access to an account at any time with or without notice. Exchange rate fluctuations for international payments are constant and unavoidable. All refunds are processed in US dollars, and will reflect the exchange rate in effect on the date of the refund. All refunds are subject to these fluctuations and Alviora is not responsible for changes in exchange rates between the time of payment and the time of refund. Customers can cancel at any time as described above. Alviora provides you with a 3-day unconditional money-back guarantee for shared hosting solutions. Virtual private servers have a one (1) day money-back guarantee. Dedicated servers have a one (1) day money-back guarantee. This is assumed from the date of purchase. Cancellations requested after the first 30 days will be effective on the renewal date for the specific hosting plan. Unless specifically requested, the account will remain active until the end of the period. Refunds will be determined after the account is canceled. Refunds will be processed within 30 days. No refunds will be made if we terminate the account due to violation of our terms of use. Your right to a refund is terminated if you file a PayPal dispute or any form of credit card dispute. The following payment methods are non-refundable, and refunds will be recorded as a credit to the hosting account:
* Bank Transfer
* Western Union Payments
* Checks
* Money Orders
There are no refunds for administration fees, domain name registration, IP addresses, licensing fees, and installation fees for custom software. Eligibility for such refunds will be determined at the time of cancellation. Only the first account is eligible for a refund. For example, if you have had an account with us before, canceled and re-registered, you will not be eligible for a refund. You will also not be eligible for a refund if you have opened a second account with us. Violations of the Terms of Service will waive the refund policy. No refunds will be made if we terminate an account for violation of our terms of use. Your right to a refund is terminated if you open any form of PayPal dispute, or credit card dispute.
6. Resource Usage
Users must not:
1) Use 25% or more of system resources for more than 90 seconds. There are many activities that can cause this problem; including: CGI scripts, FTP, PHP, HTTP, etc.
2) Run any stand-alone, unattended server-side processes at any time on the server. This includes any daemons, such as the annoying IRCD.
3) Run any type of web spider or indexer (including Google Cash/AdSpy) on a shared server.
4) Run any software that connects to an IRC (Internet Relay Chat) network.
5) Run any application, tracker, or bit torrent client. You may link to legal torrents off-site, but you may not host or store them on our shared servers.
6) Participate in any file sharing/peer-to-peer activity
7) Run game servers such as counter-strike, half-life, battlefield1942, etc.
8) Run cron entries with intervals of less than 15 minutes.
9) Run MySQL queries that take longer than 15 seconds. MySQL tables must be properly indexed.
10) When using PHP’s include function to include local files, include the local file, not the URL. Instead of include(“http://yourdomain.com/include.php”) use include(“include.php”)
11) To help reduce usage, don’t force html to handle server-side code (such as php and shtml).
12) Only use the https protocol when necessary; encryption and decryption of communications are obviously more CPU intensive than unencrypted communications.
7. INODE
Using more than 250,000 inodes on any shared account can result in an initial warning and, if no action is taken, future suspension. Accounts found to be exceeding the 250,000 inode limit will be automatically removed from our backup system to prevent overuse, but the database will still be backed up. Each file (webpage, image file, email, etc.) on your account uses 1 inode. Sites that are slightly over our inode limit are unlikely to be suspended; however, accounts that are consistently creating and deleting large numbers of files on a regular basis, have hundreds of thousands of files, or are causing file system corruption may be flagged for review and/or suspension. The primary cause of excessive inodes appears to be users leaving their catchall address enabled, but never checking their primary account mailbox. Over time, tens of thousands (or more) of messages pile up, eventually pushing the account over our inode limit. To disable your default mailbox, login to cPanel and select “Mail”, then “Default Address”, “Set Default Address”, then type: :fail: No such user here.
8. Backup Limits
Any shared account using more than 20 gigabytes of disk space will be removed from our weekly off-site backups, except for the Database which continues to be backed up. All data will continue to be mirrored to a secondary drive which helps protect against data loss in the event of a drive failure.
9. Bandwidth Usage
You will be allocated a monthly bandwidth. This allocation varies depending on the hosting package you purchase. If your account exceeds the allocated amount, we reserve the right to suspend the account until the next allocation begins, suspend the account until more bandwidth is purchased at an additional cost, suspend the account until you upgrade to a higher package, terminate the account and/or charge you additional fees for overages. Unused transfers in a month cannot be rolled over to the next month.
10. Money Back Guarantee
Alviora provides you with a 3-day unconditional money back guarantee for shared hosting solutions. Virtual private servers have a four (4) day money back guarantee. Dedicated servers have a one (1) day money back guarantee. This guarantee is valid from the date of purchase. Refunds will not be given for administration fees, installation fees, IP addresses, licensing fees, custom software, or domain name purchases. If you cancel any order after the order has been accepted by ALVIORA, ALVIORA does not have the right to refund either partial or full to you. Except for Shared Web Hosting Services which have a 30-Day Customer Satisfaction Guarantee. On shared hosting services, you can request a cancellation up to 2 Days after activating your service. No refunds will be made if we terminate your account due to violation of our terms of use. Your right to a refund will be terminated if you file a PayPal dispute or credit card dispute of any kind.
11. Uptime Guarantee (Service Level Agreement – SLA)
If your shared/seller server experiences physical downtime that is not within the 99.9% uptime guarantee, you may receive a prorated credit on your account. Credit approval is at Alviora's discretion, subject to justification provided. Third-party monitoring service reports cannot be used as justification due to various factors, including network capacity/transit monitor availability. Server uptime is defined as the uptime reported by the operating system and Apache Web Server, which may differ from the uptime reported by other individual services. To request a credit, please visit https://alviora.id to create a support ticket to our Billing department with justification. If your dedicated/colocation server experiences physical downtime that is not within the 100% uptime guarantee, you may receive a prorated credit on your account. Credit approval is at Alviora’s discretion, subject to justification provided. Third-party monitoring service reports may not be used as justification due to a variety of factors including network capacity/transit availability of the monitor. Server uptime is defined as the period of time during which the server maintains less than 50% packet loss (as measured by Alviora using tcp/ip ping), which may differ from uptime reported by other individual services. To request a credit, please visit https://alviora.id to create a support ticket to our Billing department with justification.
12. Resellers: Client Responsibilities
Resellers are responsible for supporting their clients. Alviora does not provide support for our Resellers Clients. If a reseller’s client contacts us, we reserve the right to suspend the client’s account until the reseller can assume their responsibilities for their client. All support requests must be made by the reseller on behalf of their client for security purposes. Resellers are also responsible for all content stored or transmitted under their reseller accounts and the actions of their clients. Alviora will hold resellers accountable for any actions of their clients that violate the law or the terms of service.
13. Shared Servers (non-reseller accounts) / Semidedicated Servers
Shared accounts are not allowed to resell web hosting to others, if you want to resell hosting you must use a reseller account. Semi-dedicated servers are not backed up. You must manage your own backups.
14. Dedicated Servers
Alviora reserves the right to reset passwords on dedicated servers if the password on file is no longer valid so that we can perform security audits as required by our data center. It is the client's responsibility to ensure that there is a valid email address and current root password on file for their dedicated server to prevent downtime due to forced password resets. Alviora reserves the right to audit servers as necessary and to take administrative action at the request of our data center. Dedicated servers are NOT backed up by us and it is the client's responsibility to maintain backups or have a solution for this. It is your responsibility to maintain backups.
15. Price Changes
The amount you pay for hosting will never increase from the date of purchase. We reserve the right to change the prices listed on Alviora, and to increase the amount of resources provided for a package at any time.
16. Coupons
Discounts and coupon codes are valid for first time accounts *or first time customers* only and may not be used for domain registration purchases unless otherwise stated. If you have already registered using a particular domain, you may not re-register for that domain using another coupon at a later date. Any account found to be in violation of this policy will be reviewed by our sales department and an appropriate invoice will be added to the account. Abuse of coupons will not be tolerated and may result in account suspension or termination. Coupons or discounts are valid for the initial purchase only, and do not affect renewal or recurring prices.
17. Indemnification
Customer agrees that it will defend, indemnify, save and hold Alviora harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorneys’ fees, brought against Alviora, its agents, customers, officers and employees, which may arise or result from any services rendered or performed or agreed to be performed or any products sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold Alviora harmless from and against any liability arising from; (1) any injury to persons or property caused by any product sold or distributed in connection with Alviora; (2) any materials provided by customer that infringe or allegedly infringe any third party proprietary rights; (3) copyright infringement and (4) any defective product sold to customer from Alviora servers.
18. Arbitration
By using Alviora's services, you agree to submit to binding arbitration. In the event of a dispute or claim against Alviora or its subsidiaries, the dispute will be handled by an arbitrator selected by Alviora. An arbitrator from the American Arbitration Association or the National Arbitration Forum will be selected in the state of Florida. The arbitrator must be a retired attorney or judge and will be selected in accordance with applicable law. All decisions rendered by the arbitrator will be binding and final. The arbitrator's decision is final and binding on all parties. The Federal Arbitration Act, and not any state arbitration law, governs all arbitrations under this Arbitration Clause. You are also responsible for all costs associated with the arbitration.
19. Disclaimer
Alviora is not responsible for any damages your business may experience. Alviora makes no warranties, express or implied, regarding the services we provide. Alviora disclaims any warranties, merchantability, or fitness for a particular purpose. This includes loss of data resulting from delays, non-delivery, misdelivery, and any and all service interruptions caused by Alviora and its employees.
20. Disclosure to law enforcement
Alviora may disclose customer information to law enforcement agencies without prior consent or notice to the customer upon lawful request from such agencies. We will cooperate fully with law enforcement agencies.
21. Disclosure and Reporting to Third Parties
Alviora subscribes to various third-party fraud and order screening services. Alviora may disclose customer information and its opinions regarding unsatisfactory experiences with customers. (Such unsatisfactory experiences most often include, but are not limited to, abuse of the service (i.e. unsolicited mass email aka SPAM, phishing and other forms of fraud, early termination, refunds, and unpaid accounts). Unpaid accounts submitted for collections or legal action may also be reported to business credit agencies (i.e. Dun & Bradstreet).
22. Changes to TOS
Alviora reserves the right to revise its policies at any time without notice.
Privacy Policy
Effective date: January 2, 2025
Alviora (“we”, “us”, or “our”) operates the https://alviora.id website (the “Service”).
This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have regarding that data.
We use your data to provide and improve the Service. By using the Service, you consent to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://alviora.id
Definitions
* Service Service
means the https://alviora.id website operated by Alviora
* Personal Data
Personal Data means data about a living individual who can be identified from those data (or from those data and other information we have or may have).
* Usage Data
Usage Data is data collected automatically, either generated by your use of the Services or from the Service infrastructure itself (for example, the duration of a page visit).
* Cookies
Cookies are small pieces of data stored on your device (computer or mobile device).
* Data Controller Data Controller
means the natural or legal person who (either alone or jointly or in common with others) determines the purposes and means of the processing of personal information.
For the purposes of this Privacy Policy, we are the Data Controller of your Personal Data.
* Data Processor (or Service Provider)
Data Processor (or Service Provider) means any natural or legal person who processes data on behalf of the Data Controller.
We may use the services of various Service Providers to process your data more effectively.
* Data Subject (or User)
A Data Subject is any living individual who uses our Services and is the subject of Personal Data.
Collection and Use of Information
We collect several different types of information for various purposes to provide and improve our Services to you.
Types of Data Collected
Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
* Email address
* First and last name
* Phone number
* Address, State, Province, Zip Code, City
* Cookies and Usage Data
We may use your Personal Data to contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you. You may opt out of receiving any or all of these communications from us by following the unsubscribe link or instructions provided in the emails we send or by contacting us.
Usage Data
We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Tracking & Cookie Data
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used include beacons, tags, and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
* Session Cookies. We use Session Cookies to operate our Services.
* Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
* Security Cookies. We use Security Cookies for security purposes.
Use of Data
Alviora uses the data collected for a variety of purposes:
* To provide and maintain our Services
* To notify you about changes to our Services
* To allow you to participate in interactive features of our Services when you choose to do so
* To provide customer support
* To gather analytics or valuable information so that we can improve our Services
* To monitor the use of our Services
* To detect, prevent, and address technical issues
* To provide you with news, special offers, and general information about other goods, services, and events we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information
Legal Basis for Processing Personal Data Under the General Data Protection Regulation (GDPR)
If you are from the European Economic Area (EEA), Alviora’s legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it. * Alviora may process your Personal Data because:
* We need to perform a contract with you
* You have given us permission to do so
* The processing is in our legitimate interests and does not override your rights
* For payment processing purposes
* To comply with the law
Data Retention
Alviora will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable law), resolve disputes, and enforce our legal agreements and policies.
Alviora will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when it is used to strengthen the security or improve the functionality of our Services, or when we are legally required to retain this data for longer periods.
Data Transfers
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
Alviora will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to any organization or country unless there are adequate controls in place including the security of your data and other personal information.
Data Disclosure
Disclosure for Law Enforcement
In certain circumstances, Alviora may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Legal Requirements
Alviora may disclose your Personal Data in the good faith belief that such action is necessary to:
* To comply with a legal obligation
* To protect and defend Alviora’s rights or property
* To prevent or investigate possible wrongdoing in connection with the Services
* To protect the personal safety of users of the Services or the public
* To protect against legal liability
Data Security
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
“Do Not Track” Signals
We support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to tell websites that you do not want to be tracked.
You can enable or disable Do Not Track by visiting the Preferences or Settings page in your web browser.
Your Data Protection Rights Under the General Data Protection Regulation (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Alviora aims to take reasonable steps to enable you to correct, amend, delete, or limit the use of your Personal Data.
If you would like to know what Personal Data we hold about you and if you would like it to be deleted from our systems, please contact us.
Under certain circumstances, you have the following data protection rights:
* The right to access, update or delete the information we hold about you. Where possible, you can access, update or request deletion of your Personal Data directly in your account settings. If you are unable to perform these actions yourself, please contact us to assist you.
* The right to rectification. You have the right to have your information corrected if it is inaccurate or incomplete.
* The right to object. You have the right to object to our processing of your Personal Data.
* The right to restriction. You have the right to request that we restrict the processing of your personal information.
* The right to data portability. You have the right to be provided with a copy of the information we hold about you in a structured, machine-readable and commonly used format.
* The right to withdraw consent. You also have the right to withdraw your consent at any time if Alviora relies on your consent to process your personal information.
Please note that we may ask you to verify your identity before responding to such a request.
You have the right to lodge a complaint with a Data Protection Authority about the collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
Service Providers
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Analytics
We may use third-party Service Providers to monitor and analyze the use of our Service.
* Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the collected data to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize ads from its own advertising network.
You can opt out of having your activity on the Service made available to Google Analytics by installing the Google Analytics opt-out browser add-on. This add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information about your visits activity with Google Analytics.
For more information about Google’s privacy practices, please visit the Google Privacy & Terms webpage: https://policies.google.com/privacy?hl=en
Payments
We may provide paid products and/or services within the Services. In such cases, we use third-party services for payment processing (e.g., payment processors).
We do not store or collect your payment card details. That information is provided directly to our third-party payment processors, whose use of your personal information is governed by their Privacy Policies. These payment processors adhere to the standards set forth by PCI-DSS as managed by the PCI Security Standards Council, a joint effort of brands such as Visa, Mastercard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of payment information.
The payment processors we work with are:
* PayPal or Braintree
Their Privacy Policy can be viewed at https://www.paypal.com/webapps/mpp/ua/privacy-full
* Authorize.net
Their Privacy Policy can be viewed at https://www.authorize.net/company/privacy/
Links to Other Sites
Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third-party site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children’s Privacy
Our Service does not address anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we learn that we have collected Personal Data from children without verification of parental consent, we will take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
* By email: [email protected]
* By visiting this page on our website: alviora.id
* By mail: Jln. Moch Toha No.76, Astanaanyar, West Java 40243, Indonesia